Legal

Privacy Policy

Last updated: 22 June 2026

Who we are

Heat Source Heroes is a heating and air conditioning quote comparison website for homeowners, landlords and small businesses. You can contact Heat Source Heroes at [email protected] or by calling the quote team on 056 0385 2707.

Information we collect

When you submit a quote request, we may collect your name, phone number, email address, postcode, service required, current heating system, property type, urgency, message and technical information linked to the form submission.

How we use your information

We use your information to review your enquiry, contact you about your request, arrange suitable follow-up and keep records of enquiries. We may also use basic website analytics to understand site performance and improve conversion journeys.

Sharing your information

By submitting a form, you agree that your details may be shared with an approved heating contractor so they can contact you about your enquiry. We only share enquiry details where needed to respond to your quote request.

Legal basis

We process enquiry information because you have requested contact about heating or air conditioning installation services. We may also process limited data for legitimate business interests such as keeping records, managing enquiries and improving the website.

How long we keep data

We keep enquiry information for as long as reasonably needed to handle the enquiry, manage records and meet legal or accounting obligations.

Your rights

You can ask to access, correct or delete your personal information. You can also object to certain processing or ask us to restrict how we use your data. To make a request, email [email protected].

Cookies and tracking

This static website may use basic analytics or conversion tracking. Any future tracking should be configured to respect applicable UK privacy and electronic communications rules.

Security

We use reasonable steps to protect enquiry information, but no website or email system can be guaranteed completely secure.

Complaints

If you are unhappy with how your data is handled, please contact us first. You also have the right to complain to the UK Information Commissioner's Office.